FAQ - Imbue Rose Water Sprays
What is the best type of Rose Water?
Imbue proudly supplies the highest and purest grade of authentic 100% pure & natural Lebanese Rose Water (Rose Hydrosol).
How do I use Imbue Rose Water Spray?
For best results, we recommend giving the bottle a quick shake and then aim the nozzle directly at your face or body and spray. (Try and remember to close your eyes). Alternatively, you can spray toward your face from the side and walk into the mist but we find it works best sprayed directly on your face. You can also spray your clothes and other fabrics. We often spray our linens and pillows before bed.
Why is it called a Skin Recovery Mist?
The healing properties of rose water are numerous and well documented. Rose water can bring benefits to all skin types. It can cool and soothe irritated skin, restore and cleanse oily skin, revitalize mature skin plus refresh and recover normal skin types. It can also help unclog and tighten pores and help balance the skin's natural oils. As the panacea for numerous skin conditions, it was an easy choice for the first ingredient in our rose water mist. You might even say it is the reason why we called our product a skin recovery mist in the first place.
Yes! We use 100% natural, plant-derived essential oil ingredients in all of our products. Just try not to spray it directly in your eyes; it may sting a little. It's safe for kids too.
Do you test on animals?
Never! We test all of our formulas extensively on ourselves before passing to friends and family for further testing and feedback. We have a wide age range in our test group so we're confident the product is safe for children and grown-ups alike.
How long will the product last?
All of our products are made with natural ingredients and we don't use any alcohol or other preservatives. We've stored the sprays in a frosted glass bottle which protects the oils from natural sunlight. For best results, store your rose water spray away from direct sunlight and heat. The product should last at least 12 months.
My bottle has a halo at the top, is this okay?
Absolutely! We're making products with the name Heaven so we thought we'd add halos too. Actually, all of our products are made with natural ingredients and we don't use any alcohol or other preservatives. So the halo is just a little bit of the essential oil goodness floating near the top of the mixture. As water and oil don't mix naturally together, the oil tends to float to the top. Just give the bottle a quick shake before you spritz and you're good to go!
What's your return policy?
The Imbue team wants you to love every purchase you make. If you're not 100% satisfied with your product, please drop us a line at our contact page (or firstname.lastname@example.org) and we'll handle the rest. Return shipping is the responsibility of the customer.
My order was not received or was damaged in transit. What should I do?
Please send us a message through our contact page and we'll solve the problem. If you could try and provide photos of the damaged goods, that would be extremely helpful.
Note: we do not refund or exchange for incorrect addresses or packages marked as delivered in the tracking summary.
If you have any other questions please drop us a line at our contact page.